Last updated: March 2026 | Governing law: Singapore | Entity: SERESA PTE. LTD.
1. Introduction
Welcome to Seresa.io. These Terms of Service (“Terms”) govern your use of Seresa.io’s website, services, and products, including the inPIPE WordPress plugin, the Transmute Engine, and all associated subdomains (collectively, the “Services”).
By registering for an account or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our Services. Your acceptance is recorded at the point of account registration.
2. Services description
Seresa.io provides data infrastructure, server-side tracking, and marketing pipeline tools for WordPress-based websites. Our Services include:
- The inPIPE WordPress plugin for server-side event capture
- The Transmute Engine for server-side event processing and data routing
- API endpoints for subscription verification and package management
- The outPIPE system for routing processed data to client-configured third-party endpoints
- Analytics infrastructure, technical support, and associated tooling
Important: Seresa operates as a data infrastructure provider, not a data processor. The Transmute Engine processes event data within a sealed server environment. Seresa staff have no access to client event data or outputs at any point. We receive only aggregated performance metrics (volume, latency, error rates) for system monitoring purposes.
3. Account registration and subscription
3.1 Registration and acceptance
To access certain features, you must register for an account. By completing registration and ticking the acceptance checkbox, you enter into a binding agreement with SERESA PTE. LTD. under these Terms. Your acceptance is timestamped and logged at the point of registration.
3.2 Subscription terms
- Subscriptions are offered on monthly, annual, or other basis as specified at the time of purchase
- Subscription fees are non-refundable except as required by applicable law
- We reserve the right to modify subscription pricing with reasonable advance notice to subscribers
- Subscriptions auto-renew unless cancelled in accordance with the terms provided at purchase
3.3 Subscription codes
- Subscription codes are issued for use on authorised domains only
- Sharing subscription codes for unauthorised use is prohibited
- We reserve the right to validate and verify subscription codes at any time
4. Acceptable use
You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations. You must not use our Services to:
- Process personal data without a valid lawful basis under applicable data protection law
- Collect, store, or transmit data in violation of any applicable privacy or data protection regulation
- Circumvent, disable, or interfere with security features of the Services
- Transmit malicious code, viruses, or any software intended to damage or interfere with systems
- Infringe the intellectual property rights of any third party
- Engage in any activity that is fraudulent, deceptive, or harmful
Seresa reserves the right to suspend or terminate access to the Services immediately if we have reasonable grounds to believe these acceptable use requirements are being violated. As an infrastructure provider with no access to client data, responsibility for lawful use of the Services rests entirely with the client.
5. Client responsibilities
5.1 Data compliance
You are solely responsible for:
- All data collected through our Services on your website or platform
- Ensuring you have a valid lawful basis for collecting and processing that data
- Providing appropriate privacy notices to your users about data collection
- Obtaining any consent required by applicable law
- Ensuring your use of Seresa infrastructure complies with all applicable data protection and privacy laws in your jurisdiction
5.2 Account security
You are responsible for maintaining the security of your account credentials, API keys, and subscription codes.
5.3 Third-party connections
When you connect third-party services (such as Google Analytics, Google Ads, Facebook, or others) via the outPIPE system, you are responsible for ensuring you have the right to transmit data to those services and that doing so complies with your obligations to your users.
6. Infrastructure architecture and data handling
6.1 Infrastructure provider status
Seresa provides sealed data infrastructure. You use that infrastructure to process your own data. Seresa is not a data processor as defined under GDPR or Singapore’s PDPA — we are an infrastructure provider with no visibility of, access to, or control over the data you process through our systems.
6.2 Transmute Engine data handling
For subscribers using the Transmute Engine:
- The service processes your event data within a sealed server environment without permanent storage
- Data is only temporarily retained (up to 48 hours) in the event of a third-party service outage, to ensure successful delivery once that service resumes
- You maintain full ownership and control of all data processed through the Transmute Engine
- Seresa staff have no access to actual event data or outputs — only to aggregated system performance metrics
6.3 No data access by design
Seresa’s architecture is designed so that client data cannot be accessed by Seresa personnel. This is a technical property of the system, not merely a policy commitment.
7. Intellectual property
7.1 Ownership
SERESA PTE. LTD. and its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein.
7.2 Licence to use
We grant you a limited, non-exclusive, non-transferable, revocable licence to use our Services in accordance with these Terms.
7.3 Restrictions
You may not:
- Copy, modify, or create derivative works of our Services
- Reverse engineer, decompile, or attempt to extract the source code of our Services
- Remove any copyright, trademark, or other proprietary notices
- Resell, sublicence, or otherwise transfer access to the Services to any third party without our express written consent
8. Disclaimers and limitation of liability
8.1 Service provided “as is”
The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8.2 Limitation of liability
To the maximum extent permitted by applicable law, SERESA PTE. LTD. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or business opportunities, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.
8.3 Client liability
You agree to indemnify and hold harmless SERESA PTE. LTD. from any claims, damages, or expenses arising from your use of the Services in violation of these Terms, including any breach of applicable data protection or privacy law.
9. Termination
9.1 Termination by you
You may terminate your account or subscription at any time by following the instructions on our website.
9.2 Termination by Seresa
We may terminate or suspend your access to the Services immediately, without prior notice or liability, if you breach these Terms, violate the acceptable use requirements, or for any other reason at our sole discretion.
10. Changes to these terms
We may modify these Terms at any time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms on our website and updating the “Last updated” date above. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.
11. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
12. Miscellaneous
12.1 Entire agreement
These Terms constitute the entire agreement between you and SERESA PTE. LTD. regarding your use of the Services and supersede all prior agreements or understandings.
12.2 Severability
If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
12.3 No waiver
Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce such provision in the future.
13. Contact
If you have any questions about these Terms, please contact us at:
Website: https://seresa.io/support
Email:
Registered entity: SERESA PTE. LTD., Singapore