Terms of Service

1. Introduction

Welcome to Seresa.io. These Terms of Service (“Terms”) govern your use of Seresa.io’s website, services, and products, including the inPIPE WordPress plugin (collectively, the “Services”) and all associated and connected sub domains.

By using our Services, you agree to these Terms. If you do not agree to these Terms, you may not use our Services.

2. Services Description

Seresa.io provides data tracking, analytics, and marketing tools, including WordPress plugins that enable users to capture, store, and decode UTM parameters for enhanced tracking in Google Analytics, Facebook Ads, and other platforms.

Our Services may include:

  • Free and premium versions of WordPress plugins
  • API endpoints for subscription verification and package installation
  • API endpoints for managing a tracking server as part of our premium subscription
  • Transmute Engine for server-side event processing and data routing
  • Analytics and tracking services
  • Technical support

Transmute Engine is our server-side event processing service available to premium subscribers. It acts as a first-party server to your website, processing collected event data and forwarding it to your specified third-party endpoints without permanent data storage.

3. Account Registration and Subscription

3.1 Registration

To access certain features of our Services, you may need to register for an account and/or purchase a subscription.

3.2 Subscription Terms

  • Subscriptions may be offered on a monthly, annual, or other basis as specified at the time of purchase
  • Subscription fees are non-refundable except as required by law or as expressly provided under our Money-Back Guarantee in Section 3.5
  • We reserve the right to modify subscription pricing with notice to subscribers. For subscribers holding a Lifetime Rate Lock under Section 3.4, pricing modifications apply only to the extent permitted by that section
  • Subscriptions may auto-renew unless canceled according to the terms provided at purchase

3.3 Subscription Codes

  • Subscription codes provided to you are for use on authorized domains only
  • Sharing subscription codes for unauthorized use is prohibited
  • We reserve the right to validate and verify subscription codes at any time

3.4 Lifetime Rate Lock (Promotional Offer)

During the promotional period, subscribers to eligible Transmute Engine tiers (Harvest Lite, Harvest, Cerise, and Bright Cherry) who purchase an annual plan may receive a Lifetime Rate Lock. The terms of the Lifetime Rate Lock are as follows:

  1. Your locked rate applies to the tier you subscribed to, at its current specifications, for as long as your subscription remains continuously active. We will never increase the price you pay on the plan you are currently on.
  2. If you choose to upgrade to a higher tier at any point, you pay the current published price of that higher tier at the time of upgrading. That price then becomes your new locked rate for life on the new tier. This means you will never pay more than the price a new customer pays for the same plan at the same time; your price only ever changes when you choose to upgrade, and when it does, it locks again immediately.
  3. New premium features, add-ons, or product lines launched after your subscription date may carry additional cost and are not covered by the locked rate.
  4. The Lifetime Rate Lock terminates immediately upon subscription cancellation and cannot be reinstated at the original rate.
  5. The Lifetime Rate Lock is a promotional offer available for a limited time. Seresa reserves the right to close the Lifetime Rate Lock to new subscribers at any time. Existing locked subscribers are not affected when the promotion closes.
  6. The Lifetime Rate Lock applies to annual subscriptions only. Monthly subscriptions are not eligible.
  7. Downgrading to a lower tier forfeits the locked rate on the original tier. If you later upgrade back, the rate at the time of re-upgrade applies.
  8. Cherry Red and Vibrant Cherry tiers are not eligible for the Lifetime Rate Lock. Annual subscribers on these tiers receive the standard annual discount; the annual rate is reviewed at each renewal.

3.5 Money-Back Guarantee

All Seresa plans come with a full 7-day, no-quibbles money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 7 days of your initial payment for a plan, and we will refund that payment in full, no questions asked.

This guarantee also applies to plan upgrades. When you upgrade to a higher plan at any point, the 7-day money-back guarantee covers the upgrade: you may request a refund of the upgrade amount — the additional charge for the upgrade action — within 7 days of upgrading, no questions asked.

Refunds are issued to your original payment method. The guarantee applies only to the amount paid for the action in question — an initial subscription payment or an upgrade charge — and requesting a refund of an upgrade does not affect or extend the guarantee period for any earlier payment.

4. User Responsibilities

4.1 Compliance with Laws

You agree to use our Services in compliance with all applicable laws and regulations, including data protection and privacy laws.

4.2 Content Responsibilities

You are solely responsible for:

  • All data collected through our Services on your website
  • Ensuring proper disclosure to your users about data collection
  • Obtaining appropriate consent from your users for data collection

4.3 Account Security

You are responsible for maintaining the security of your account credentials and subscription codes.

5. Intellectual Property

5.1 Ownership

Seresa.io and its licensors own all right, title, and interest in and to the Services, including all intellectual property rights.

5.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services in accordance with these Terms.

5.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of our Services
  • Reverse engineer, decompile, or attempt to extract the source code of our Services
  • Remove any copyright, trademark, or other proprietary notices
  • Use our Services in a manner that violates any laws or regulations

6. Privacy and Data Processing

6.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy.

6.2 Data Processing

When you use our Services to collect data from your website visitors, you are the data controller, and we are the data processor with respect to that data.

6.3 Data Roles and Responsibilities

6.3.1 Regardless of which plan you subscribe to, you are the data controller for all data collected through your use of the Services. You determine what data is collected, from whom, and for what purposes. Seresa acts solely as a data processor, handling data on your behalf and according to your instructions as expressed through your configuration of the Services.

6.3.2 Harvest Lite Plan (Seresa-Hosted Storage). On the Harvest Lite plan, event data collected on your website is transported via Seresa’s server infrastructure and stored within Seresa’s managed analytics environment. Despite Seresa hosting this data:

  1. You remain solely responsible for the lawfulness of the data collection, including obtaining all required consents from your website visitors and complying with all applicable privacy and data protection laws;
  2. You remain solely responsible for the accuracy, completeness, and appropriateness of the data collected;
  3. Seresa’s sole obligation is to store and make accessible the data received, and to process it in accordance with these Terms and our Privacy Policy;
  4. Seresa accepts no liability for claims, losses, or regulatory actions arising from the nature, content, or lawfulness of the data you collect, nor from your use of or reliance on the analytics derived from that data.
  5. Seresa will use commercially reasonable efforts to maintain the availability and integrity of data held within its managed analytics environment. However, Seresa does not guarantee against data loss, corruption, or unavailability, and shall not be liable for any damages arising from the partial or complete loss of data stored on your behalf, howsoever caused. You are encouraged to maintain independent records of any data critical to your business operations.

6.3.3 All Other Plans (Client-Managed Storage). On plans where data is forwarded to your own endpoints or third-party platforms, Seresa’s role is limited to the transportation of that data. You are solely responsible for the configuration, security, and compliance of the destination systems that receive data from the Services. Seresa accepts no liability for the handling, storage, security, or processing of data once it has been delivered to your designated endpoints.

6.3.4 Data Transport. Across all plans, Seresa manages the server infrastructure and transport layer used to collect and route event data. Seresa will use commercially reasonable efforts to maintain the availability and reliability of this transport layer. However, Seresa does not guarantee uninterrupted, error-free, or loss-free data transport, and accepts no liability for data that is lost, delayed, corrupted, or incompletely transmitted due to network conditions, third-party infrastructure failures, service outages, or events beyond Seresa’s reasonable control.

6.3.5 Temporary Buffering. In the event of a downstream service outage, event data may be temporarily buffered for up to 48 hours. Seresa accepts no liability for data that is lost or purged after this buffer period, nor for any consequences arising from such loss.

7. Disclaimers and Limitations of Liability

7.1 Service Provided “As Is”

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

7.2 Limitation of Liability

To the maximum extent permitted by law, Seresa.io shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

7.3 Liability Cap

To the maximum extent permitted by applicable law, Seresa’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Seresa in the twelve (12) months immediately preceding the event giving rise to the claim.

7.4 Force Majeure

Seresa shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: failures of third-party hosting, cloud, DNS, or content-delivery providers; internet disruptions; cyberattacks; natural disasters; government actions; or utility failures.

7.5 No Liability for Collected Data

Under no circumstances shall Seresa be liable for any claims, damages, losses, regulatory fines, or actions arising from the data you collect, the manner in which you collect it, or the purposes for which you use it. Your obligation to comply with all applicable data protection laws is independent of any service Seresa provides.

8. Termination

8.1 Termination by You

You may terminate your account or subscription at any time by following the instructions on our website.

8.2 Termination by Seresa.io

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason.

8.3 Effect of Termination on Data

Upon termination or expiration of your subscription: (a) server-side data processing and transport through Seresa’s infrastructure will cease; (b) for Harvest Lite subscribers, data held in Seresa’s managed analytics environment will be retained for thirty (30) days following termination, after which it will be permanently deleted; (c) Seresa has no obligation to retain, return, or migrate any data following the retention period described above.

9. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will provide notice as appropriate, such as by posting the updated Terms on our website.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

11. Miscellaneous

11.1 Entire Agreement

These Terms constitute the entire agreement between you and Seresa.io regarding our Services.

11.2 No Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

11.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Website: https://seresa.io/support

13. Indemnification

You agree to indemnify, defend, and hold harmless Seresa, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) data collected by you through the Services; (c) your breach of these Terms; or (d) your violation of any applicable law or regulation, including data protection laws.