Cherry Seed

How do I troubleshoot WooCommerce CAPI issues?

CAPI troubleshooting woocommerce event manager diagnostics server event errors debug

Quick Answer

Check Events Manager for server events, verify access token is valid, confirm event_id matches for deduplication, check PHP error logs for API failures, and test with Facebook's Test Events feature. Common issues: expired tokens, wrong Pixel ID, missing user data, and deduplication failures.

Full Answer

Troubleshooting WooCommerce CAPI: Issue: No server events appearing Check: 1. Access token valid and not expired 2. Pixel ID correct 3. Plugin activated and configured 4. No PHP errors in logs Test: Issue: Duplicate conversions Symptoms: 2x conversions reported Fix:

  • Ensure event_id matches on Pixel and CAPI
  • Check plugin deduplication settings
  • Verify same order ID used everywhere Issue: Poor Event Match Quality Check data being sent:
  • Email present and hashed correctly
  • Phone number formatted and hashed
  • Browser cookies (fbc, fbp) captured Improve:
  • Send...

Sources

Programmatic Access

GET https://seresa.io/wp-json/cherry-tree-by-seresa/v1/seeds/437

Cite This Answer

Cherry Tree by Seresa - https://seresa.io/seed/facebook-meta-tracking/setup-facebook-capi-woocommerce-troubleshoot-woo-capi