Cherry Seed

How do I diagnose broken tracking?

Quick Answer

Use a systematic approach: first check real-time reports in your analytics platform to confirm data has stopped flowing. Then use browser extensions like Google Tag Assistant or Omnibug to inspect tag firing. Check the browser console for JavaScript errors, review the Network tab for blocked requests, and use your tag manager's preview mode to debug trigger conditions.

Full Answer

Diagnosing broken tracking: Step 1: Check browser console:

  • Open DevTools (F12) → Console
  • Look for red error messages
  • JavaScript errors stop tracking execution Step 2: Verify script loading:
  • View page source (Ctrl+U)
  • Search for GA4, Facebook pixel, GTM scripts
  • If missing: plugin/theme issue Step 3: Test different environment:
  • Incognito mode: Eliminates extension issues
  • Different browser: Confirms browser-specific problem
  • Mobile device: Rules out desktop-only issues Step 4: Check real-time reports:
  • GA4 Real-time: See current users?
  • Facebook Events Manager Test Events...

Sources

Programmatic Access

GET https://seresa.io/wp-json/cherry-tree-by-seresa/v1/seeds/108

Cite This Answer

Cherry Tree by Seresa - https://seresa.io/seed/common-tracking-problems/tracking-broke-s2